Shipping policy

Last updated: {{ last_updated }}

Where We Ship

We currently ship within Canada only. If you're outside Canada and interested in an order, contact us at litupvancouver@gmail.com before purchasing to confirm whether we can accommodate it.

Early Bird Discount

Orders placed now through September 20 receive an additional 10% off with code EARLYBIRD10 at checkout.

Dispatch Timeline

Current dispatch timeline: We are currently accepting orders ahead of our upcoming shipment arriving from our suppliers. Dispatch will begin the first week of October, and orders will be shipped in the order they were received. Order now to secure your spot in the first dispatch batch — and take advantage of our early bird discount before it ends.

Once this initial batch has shipped, we expect to move to a standard dispatch time of within 24 hours of purchase for in-stock items.

Shipping Rates & Delivery Estimates

Shipping is calculated at checkout based on your delivery address and the weight of your order. Delivery typically takes 3-10 business days from the ship date depending on your location and the carrier used; remote or rural addresses may take longer.

Heavier Items

Bulk spool orders (500ft and 1000ft lengths) and multi-kit or wholesale orders can be heavy. If a shipping quote at checkout looks unusually high for a large order, contact us at litupvancouver@gmail.com before completing checkout — freight shipping or local pickup may be a better option for large volumes.

Order Tracking

You'll receive a shipping confirmation email with tracking information once your order leaves our hands. If tracking hasn't updated within 3 business days of receiving that email, contact us and we'll follow up with the carrier.

Lost or Stolen Packages

We are not responsible for packages confirmed as delivered by the carrier's tracking but reported lost or stolen after delivery. If tracking shows an order as lost in transit (not delivered), contact us at litupvancouver@gmail.com and we'll work with the carrier to locate it or arrange a replacement.

Shipping Damage

If a package arrives visibly damaged, take photos of the packaging and contents before opening further, and contact us at litupvancouver@gmail.com within 48 hours of delivery.

Local Pickup

Local pickup in the Burnaby / Metro Vancouver area may be available on request. Contact us at litupvancouver@gmail.com or 672-338-1260 before placing your order to arrange this — pickup availability and location will be confirmed directly with you.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer; if you need to correct an address, contact us as soon as possible after ordering and before your order ships.

Contact

Shipping questions? Email litupvancouver@gmail.com or call 672-338-1260.